Your kit includes a prepaid Royal Mail Tracked label. You can drop it off at any Post Office branch or Royal Mail Customer Service Point. No printer is required — the label is pre-printed and included in the kit. If you cannot travel to a drop-off point, we can arrange a courier collection from your address instead.
You can specify any destination address at the point of ordering — we route the return label directly to the hub, leasing partner, or ITAD provider you choose. There is no default single-address lock. If you need to update a destination after the label is generated, contact our support team and we will arrange a re-route where possible.
Laptop kits include custom-cut anti-static foam inserts moulded to standard laptop dimensions, plus a dedicated charger brick compartment. Smartphone kits include a reinforced padded sleeve and a bubble-secure glass screen enclosure. All kits include a tamper-evident security seal.
Once the employee drops off the kit, a tracking ID is generated automatically. Your IT team receives a notification with a live tracking link, viewable from the email or your ReturnKits dashboard.
NIST 800-88 compliant data destruction is available as an add-on. Once your device is received at the designated hub, contact our support team with your order ID and we'll initiate the certified wipe process and issue a destruction certificate within 2 business days.
All kits include reinforced protective packaging designed to prevent transit damage. If a device does arrive damaged, contact our support team immediately with photos and your order ID — our team will liaise with the courier directly on your behalf to process any claim.