Chasing an ex-employee for a laptop weeks after they've left — with no leverage and no clear process — eats hours your team doesn't have.
Sourcing boxes, printing labels, booking couriers by hand for every leaver and every new starter — repetitive admin with no system behind it.
Once a kit leaves the building, most teams have zero visibility until it either turns up or it doesn't.
Provisioning delays push start dates back and leave new hires sitting around waiting for a laptop.
A single restructure can mean 20, 50, or 100 leavers on the same last day — manually booking that many individual collections isn't realistic for a small IT team.
Send a prepaid kit to an offboarding employee so they can pack up and return their laptop, phone, or tablet — tracked door to door, no printer required.
The kit ships to your IT team first — pack the provisioned device in and send it straight out to the new starter using the same prepaid, tracked label.
Order the kit
Choose "Return to company," add the leaver's address, and pay. We dispatch within 1 business day.
They send it back
A prepaid, signed-for label is already on the kit — they drop it at a Post Office or book a courier collection, no printer needed.
You get it back, tracked
Follow it door to door from your dashboard, with a signed confirmation on arrival at your IT hub.
Order the kit
Choose "Ship to new employee," add the new starter's details, and pay. We dispatch the kit to your IT team within 1 business day.
Your team packs it
IT provisions the device and packs it into the kit — the prepaid, tracked label is already attached, so there's nothing extra to source or print.
It ships out, tracked
Send it on to the new starter and follow it door to door from your dashboard, with a signed confirmation on arrival.
Need certified data destruction too? That's available as an add-on — see Data Wipe.
Yes — when you place an order you choose the service type: "Return to company" for recovering a device from someone leaving, or "Ship to new employee" for sending a device out. Both use the same tracked, signed-for logistics.
No. ReturnKits is pay-per-kit with no minimum order and no subscription — order a single kit or a hundred, whenever you need to.
Yes. Saved Addresses in your portal let you label and store the destinations you use regularly — your IT hub, head office, or a leasing partner's warehouse — and set one as the default return address.
Yes — there's no minimum or maximum order size. For larger volume orders we also offer enterprise pricing; contact us for a quote.
You can track every order in real time from your dashboard, and our support team can chase a non-responsive leaver on your behalf, including arranging a Royal Mail collection directly from the address on file.
Most companies follow a written policy: a reminder around day 5, a formal notice referencing the equipment clause around day 10–14, and a decision on cost recovery after that. ReturnKits tracks every outstanding order automatically so you can see who hasn't returned a device well before it becomes a write-off decision.
Yes — there's no minimum or maximum order size, so a round of 20, 50, or 100 leavers on the same last day is handled the same way as a single order, just at volume. For larger restructures we also offer enterprise pricing and can help coordinate collection addresses in bulk.
Tell us what you're trying to solve — bulk offboarding, a hardware refresh, new starter provisioning — and we'll get back to you within one business day.