Every client's leaver becomes another one-off email thread to track manually, with no single view of what's outstanding across all your clients.
Without a standard kit, devices arrive in whatever box the employee could find — and some arrive damaged, creating disputes with the client over who's liable.
Engineers and account managers spend hours coordinating collections that were never actually billable work — quietly eating margin on every managed contract.
Recovery status lives in whichever inbox or spreadsheet handled it, so there's no single dashboard showing what's outstanding across your whole client base.
Place an order the same way for any client — add the leaver's address and your nominated return destination, and pay per kit.
A prepaid, tracked kit is dispatched within 1 business day. No packaging to source, no courier to book, for any client.
Follow every order — across every client — from a single portal, with signed confirmation on arrival at the destination you specify.
Recovering for a single client, or looking after your whole book? Read how other MSPs structure this on our blog.
Yes — that's exactly what it's built for. You order kits the same way regardless of which client the leaver belongs to, and every order is tracked in one portal so you get a single, consolidated view instead of a different process per client.
Yes. There's no minimum order size, and for higher-volume MSPs we offer enterprise pricing — contact us for a quote based on your expected monthly volume across clients.
Yes. You specify the return destination — your own office, the client's IT hub, or a leasing partner's warehouse — separately on every order, so devices from different clients can go to entirely different places without any extra setup.
Yes. NIST 800-88 compliant data wipe is available as an add-on to any order, with a certificate of destruction attached to the audit record — useful if you want to offer wipe-and-redeploy as part of your own managed service.
Tell us roughly how many client leavers you handle a month and we'll get back to you within one business day with volume pricing.