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The short answer: use a new, double-walled cardboard box with about 5 cm (2 inches) of padding on every side of the laptop, keep the charger separate, and send it tracked and signed for. For most 13 to 16 inch laptops that means a box with inside measurements of roughly 41 × 32 × 12 cm up to 46 × 35 × 13 cm.
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Measure the laptop, then add about 10 cm to each dimension. That leaves roughly 5 cm of padding between the laptop and every wall of the box, including the top and bottom.
| Laptop screen size | Typical laptop size | Minimum inside box size |
|---|---|---|
| 13 to 14 inch | About 31 × 22 cm, 1.5 to 2.5 cm thick | About 41 × 32 × 12 cm |
| 15 to 16 inch | About 36 × 25 cm, 2 to 3 cm thick | About 46 × 35 × 13 cm |
These are typical figures, so check your own laptop. Choose a new, double-walled box (a reused one is weaker) and the smallest size that still gives you the padding above. A padded envelope is not enough.
Look for tracking, a signature on delivery, and cover that matches the laptop's value. Standard postage often pays out very little. At the time of writing, Royal Mail Special Delivery Guaranteed by 1pm includes compensation of up to £750, with extra cover up to £2,500 available (check the Post Office compensation page for current terms). Many couriers exclude electronics or need specific packaging, so read their terms first. Take photos of the packed box and note the serial number in case you ever need to claim.
If you are getting a laptop back from a remote employee or a leaver, finding a box and label for every person soon becomes a job in itself. A ready-packed kit does the whole thing for you.
Laptop Return Kit – £65A protective box with air-column padding and a prepaid Royal Mail return label, sent straight to your employee. Fits laptops up to 16 inches, dispatched within 1 business day, signed for on return, with cover up to £500 included. Tracking details are emailed to you and no account is needed.
Not sure which option suits you? Compare a return kit with booking a courier yourself, or see how to get a laptop back from a remote employee.
Measure the laptop and add about 10 cm to each dimension, which leaves roughly 5 cm of padding on every side. For most 13 to 14 inch laptops that is an inside size of around 41 x 32 x 12 cm, and for 15 to 16 inch laptops around 46 x 35 x 13 cm.
It is not recommended. A padded envelope gives very little protection against crushing and impact. Use a sturdy, double-walled cardboard box with padding on all sides.
It is strongly advisable. Check what cover your chosen service includes and compare it with the laptop's value. Some standard services pay out very little, so you may need to buy extra cover.
Send them a ready-packed return kit with protective packaging and a prepaid, tracked label, so they only have to pack the laptop and drop it off. The ReturnKits Laptop Return Kit does this for £65 per laptop.